Imagine you’re sitting in your office, and your corporate headquarters contacts you and tells you they’ve had an emergency shutdown and they need you to get them some critical parts by the next day. But, you realize that you don’t have the parts in stock and besides, corporate headquarters is on the other side of the world more than 6,000 miles away.
What do you do?
The first thing you do is call your sales representative at Steiner Electric and ask for help. In this case, Matt Piekarczyk and Rich Meagher, both inside sales representatives, went into emergency order mode and ascertained that we had the needed parts. They then turned to Jose Gonzalez and Rigoberto Gonzalez in the warehouse department and Jim Boss in shipping to locate, box and prepare the parts for shipping. In all, 3 boxes of much-needed parts were transported.
“From sales to shipping to the customer, it was a group effort,” says Boss, “Even the customer had to create original labels and get them to us so that they could be shipped via FedEx for next day shipping to Japan.”
It is this type of effort, this desire to help a customer—no matter the challenging circumstances—that sets Steiner apart from other distributors. And, it is this effort, this willingness to go that extra mile (or in this case 6,000 miles), that keeps customers coming back to Steiner to help them with their business and supply needs.
In fact, a few days later, the customer, a reseller of industrial machinery and related equipment, placed another overseas order with us. This time, the deadline was not as immediate, but that doesn’t mean that the Steiner team didn’t go above and beyond again.
“Without being asked, we made sure that this order was shipped to Japan on heat-treated skids,” says Boss. Heat treated-skids are heated to a core temperature of 140 degrees for a minimum of 30 minutes to kill off any insects or larva that might be in the pallet. “The use of heat-treated skids should be routine for any company that ships out of the country, but some companies don’t do it,” he adds. “I know about it because of all the freight that I have shipped out of the country over the years.”
For help with any order a Steiner representative is always just a phone call away. If you are in need of emergency services call the 24-hour service line at 1-800-STEINER (783-4637).
In many ways, Steiner’s Will Call Counters are the face of our renowned, 100-year-old company, and many area contractors, industrial electricians, maintenance workers and others depend on us as a trusted, reliable resource, much as they would a handy tool in their toolbox.
And that, the Will Call Counters are…reliable and trustworthy…and a whole lot more.
In fact, in the last several months, customers who visited our Will Call Counters have had the opportunity to partake in a variety of special offers from big-named brands such as SqD, Hubbell, Ideal, Lutron, Milwaukee, Panduit, Carhartt, and more. Customers have had a chance to see new products hauled to our facilities on specially designed trucks, displaying tuggers and benders, lighting and gear, while eating burgers or hot dogs grilled fresh on the back of the rolling product display.
In addition, everyone has had the opportunity to view great deals, participate in product giveaways, and some customers even won a prize or two along the way.
If you missed out on those special offers, don’t fear. More special deals are coming down the pike. Stop in and see what’s new. Check out our digital display boards that can be found just outside the doors of our Will Call Counters. Look for flyers on our countertops; posters on our shelves or checkout our website at www.steinerelectric.com.
Shopping may even be easier with modern electronics. You can order
products from our website or on your phone using the free Steiner Smartphone App. Using these devices, you can also manage your account, check on product availability and price, view order history, reorder frequently purchased products, and more.
Steiner represents the leading manufacturers in the electrical industry. However, it is the knowledgeable sales team that makes the difference.
It goes without saying that having access to the right product, service, or tool needed for a job, as well as the ability to pick the brain of an experienced staff member, are driving forces for a Will Call customer. But that may not be the only reasons. Often, our Will Call Counters will have some benefits that just might make a customer’s day a little nicer.
For instance, Steiner Will Call Counters offer cold water bottles to our customers, and all offer coffee. Some branches offer popcorn while others have the occasional donuts on hand for when you need a recharge. Several facilities offer USB charging stations to give your phones a power boost, and some offer electric car vehicle charging stations to keep your vehicle in operation.
So, stop in for something cold, or hot, to drink, but don’t forget to bring your list of materials. While you’re there, keep an eye out for any last-minute sales and promotions.
A circuit breaker such as the Siemens new 3VA molded case circuit breaker line is an essential piece of safety equipment that protects critical infrastructure from the harmful effects of short circuits and overloads.
MCCBs rank among the most important safety components in low voltage power distribution. An estimated 30 million MCCBs are installed each year around the globe.
The new UL-certified series of 3VA molded case circuit breakers from Siemens was designed for low-voltage power distribution in buildings, infrastructure, and industrial applications. But the line was not just designed to protect devices today, but to grow as applications demand and needs change.
Siemens 3va electrical circuit breaker line is built around a modular concept with a variety of models and accessories.
Steiner Electric has placed in inventory Siemens 3VA products that meets the needs of Chicago-area contractors, electricians, MROs, OEM personnel and more.
The 3VA Family
This wide-ranging list of devices include multiple circuit breaker types, auxiliary switches and alarms, a variety of trip options, and the lugs and wire connectors that keep it all together.
Steiner offers these breaker boxes based on two Siemens 3VA5 frame families.
The 125 A frame is a 3-pole breaker box with 25 kA @ 480 V interruption rating that come in models that trip at 15 A, 20 A, 50 A, 100 A, and 125 A.
The 250 A frame has a 35kA @480 V interruption rating, and trip circuits are rated at 150 A, 200 A, 225 A, and 250 A.
Both devices require minimum space because of their compact design. The footprint for the 3VA5 125 A frame model is 3 in. by 3.8 x 5.5 in. and the footprint for the 250 A frame is 4.13 in. x 4.21 x 7.28 in.
For safe operation, the 3VA5 Siemens circuit breakers are based on the concept of thermal magnetic trip units (TMTUs). These TMTUs are two separate tripping mechanisms – thermal and magnetic—that are built into the same device.
In a thermal-magnetic circuit breaker, the trip unit includes elements designed to sense the heat resulting from an overload condition and the high current resulting from a short circuit.
The thermal safety component works on thermal inverse-time, meaning the higher the current, the faster the breaker trips. The thermal element is a bimetallic strip, which means it has two different metals bonded together that have different thermal expansion characteristics. As that strip warms up, the thermal differences cause the metals to twist and bend and eventually contact a trip bar causing the contacts to spring open.
The second safety component is the magnetic trip. The circuit breaker has a trip unit that senses a magnetic field generated by current to detect a short circuit. This type of circuit breaker trips immediately when a short circuit occurs, but delays an appropriate amount of time before tripping in the event of an overload.
Array of Design Options
Steiner offers a wide range of Siemens’ internal accessories that can fit in any of the 3VA products. They can be adapted flexibly, quickly and easily to individual specifications. Color coded for simple installation process, they are designed to always be installed at the correct position in the circuit breaker.
Accessories include multiple operator options, including door mounted rotary operators that come either with illumination, which provides a clear indication of the switching position, and without an illuminating kit.
Also available is the Max Flex flange mount operating system that allows the user to locate the circuit breaker almost anywhere within an enclosure. It uses a flexible cable that connects to a breaker operator mechanism and a handle located on the enclosure’s flange.
Also available are auxiliary and alarm switches that can be integrated with all sizes of Siemens breakers. The switches snap for easy installation and to swap out as needs change.
Auxiliary switches can be used to operate indicator lights, relays or other accessories to provide the breaker’s status. Alarm switches indicate that the circuit breaker has tripped due to an overload, short circuit or ground fault. A shunt trip will trip a breaker remotely, and an under voltage trip release will activate when voltage shuts off or dips.
So, when looking to install new or replacement breakers, consider the 3VA5 products that offer myriad design possibilities.
With winter approaching, some of the most vulnerable in our society — children and young people — could use a little help to stay warm and Steiner Electric, the Salvation Army and the Rockford community once again stepped up to help area children in need.
For the 16th year, Steiner Electric partnered with the Salvation Army for its annual Koats4Kids drive. Steiner is pivotal in collecting and distributing cold-weather clothing to children in Rockford and the surrounding areas who may otherwise go without during the cold winter months.
“Contributing to this cause is a no-brainer,” says Jeff Nagel, Rockford Distribution Center Manager. “The coats collected this year will be used this year to help children who otherwise might not have a warm coat. It is hard to think of a more worthy cause.”
Nagel points to one of Steiner’s employees who rarely takes credit for his efforts, but gives his time, and carpentry expertise, to this cause. Traffic Supervisor Gene Bullock has been supporting the drive for 16 years, primarily through the construction of sturdy, wooden collection huts.
“Steiner got involved and all of a sudden we needed solid huts to keep the donated clothes dry and clean,” says Bullock. “That is how I started helping this cause. It is a way to give back to the community. With everything going on in the world it is easy to think about other things, but the children have got to stay warm. It is one of life’s simplest human needs. ”
Bullock constructs the tall, wooden huts with spring-hinged doors for easy access. They are built directly on a pallet so that a Steiner crew using a pallet jack and company truck can move them where needed.
Steiner provides all the transportation for the delivery and collection of the huts and barrels to and from 35 donation sites.
Nagel says that donations of the following items are always needed:
Donated items must be in good wearable condition, clean, and not have any holes or stains. Adult sizes are accepted as many kids wear them.
Items donated at Steiner’s Will-Call Counters were transferred back to Steiner’s Rockford facility and then transferred en masse to the Salvation Army.
If you’d like to contribute, it is not too late to help. The Koats4Kids Campaign runs through Oct. 21, and you can donate directly to the Salvation Army’s donation page by clicking here.
Koats for Kids Coat Drive
In 2016, Steiner Electric donated the following items to the Koats for Kids clothing drive.
Industry leader Square D loaded up its new Road Warrior Trailer with some of its newest and most innovative products and is making appearances at three Steiner Electric branches in August.
From ready-to-install (RTI) panelboards to surge protection devices with myriad mounting options, meters, diagnostic devices and energy management systems, the products on display in the Square D Road Warrior Trailer are designed to speed-up installations, reduce mistakes, call backs and component lists.
The Road Warrior Trailer makes three stops at Steiner Electric in August. The first is Aug. 8, from 11am to 1pm, in Elk Grove Village. On Aug. 15, the trailer rolls into Rockford, and two days later it appears at the St. Charles branch from 10am to 1pm.
Units on display include ready-to-install (RTI) panelboards such as the NQ panel, which is designed to meet 240Vac maximum rating applications and offer powerful circuit protection. Additional features showcased include a group mounted (factory installed) SPD unit, finger guard on incoming wires as per new code, and CAFI and DF breakers.
Another line on display is the the HomeLine Plug-on group of circuit breakers and load centers that help contractors save time on installation, and meet NECs code regarding arc and ground fault requirements.
Homeline Plug-on features on display include, Plug on Neutral CAFI and DF breakers, incoming wires finger guard, push-to-test DF breakers, and Group mounted SPD.
Also on display is the QO load center for applications ranging from agricultural to industrial, commercial to residential with indoor and outdoor versions available. The QO is a load center and circuit breaker family that comes in single and three-phase, ¾ in. circuit breaker width, 30 to 400 amps, 2 to 42 circuits and separate flush or surface mounted covers.
Additional features on display for the QO Load Center (Plug on), include the finger guard requirement, Plug on Neutral CAFI and DF breakers, the Qwik Grip wire management system, hinged Trim with adjustable dead front, and Visi-Trip breakers.
Other items on display include EZM corner section metering, Wiser Energy Load Center, which features a new load control with all-inclusive CT’s and communication package for metering, and a whole range of SPDs in unit mount, group mount and side mount.
Come See The Square D Road Warrior Trailer in August
• Elk Grove on Tuesday, Aug. 8, from 11am to 1pm
• Rockford Branch, on Tuesday, Aug. 15, from 11am top 1pm
• St. Charles on Tuesday, Aug. 17, from 10am to 1pm
When Sandvik Coromant released a video in support of its new PrimeTurning™ turning technology, the video almost appeared to be going in reverse. The cutting tool traversing from chuck to the end of the workpiece. Had it been going in reverse, however, material would have magically gone back on the blank, as opposed to the long strips of material being removed first along one axis and then another.
PrimeTurning is a new turning method that enables turning in all directions. Unlike conventional turning operations, PrimeTurning allows machine shops, OEMs and other users to complete longitudinal facing and profiling operations with a single tool. In addition to the prime turning technology, the company released two types of tooling, an A-type for fine finishing and a B-type for roughing applications.
With this forward-and-back cutting capability, and its innovative tooling technology, Sandvik Coromant believes that some applications could achieve productivity increases of more than 50% as compared to conventional techniques.
For instance, Cutting Tool Engineering magazine reported on an Italian manufacturer who reduced the cycle time for machining a shaft from 2.42 to 1.36 minutes and extended the tool life per edge from four pieces to nine by using the PrimeTurning system.
According to the report, a competitor’s conventional insert ran at a cutting speed of 150 m/min., a feed rate of 0.012 ipr, and a DOC of 0.079 in. By contrast, the CoroTurn® Prime B-type roughing insert ran at double the cutting speed and DOC, and a feed of 0.032 ipr when turning forged, ASTM B564 nickel alloy with a hardness of 250 HB.
Major reasons for the reported success of the PrimeTurning technology is due to the small entering angle relative to the feed direction, as well as a higher lead angle that allows the user to cut substantially faster. The turning operation creates thinner, wider chips that spread the load and heat away from the nose radius. In addition, as cutting is performed in the direction moving away from the shoulder, there is no danger of chip jamming, which can occur if chips are pushed against the shoulder during turning.
Entering and lead angles:
A-type KAPR = 30°, PSIR = 60°
B-type KAPR = 25°, PSIR = 65°
“Experienced operators know that a small entering angle allows for increased feed rates,” said Håkan Ericksson, Global Product Specialist at Sandvik Coromant. “However, in conventional turning they are restricted to using entering angles of around 90 degrees to reach the shoulder and avoid the long, curved chips that a small entering angle characteristically delivers. PrimeTurning solves these problems by combining a perfect reach at the shoulder and the application of 25 degrees to 30 degrees entering angles with excellent chip control and maintained tolerances. This innovation presents countless possibilities to perform turning operations in much more efficient and productive ways. It’s not just a new tool, but a totally new way of turning.”
PrimeTurning is supported by the introduction of two dedicated CoroTurn Prime turning tools, part of the CoroTurn insert tooling line, and the PrimeTurning code generator, which supplies optimized programming codes and techniques.
The new turning tools include:
The CoroTurn Prime A-type tool with three 35° corners designed for light roughing, finishing and profiling.
The CoroTurn Prime B-type tool with strong corners designed for rough machining.
Suitable for ISO P (steel), S (heat-resistant super alloys and titanium) and M (stainless steel) category materials, nine CoroTurn Prime A-type and six CoroTurn Prime B-type inserts are currently available, with expansion to other materials envisioned for the future. The inserts are supported by 52 variants of tool holder, including Coromant Capto®, CoroTurn QS and shanks.
The CoroTurn Prime inserts feature three edges per corner. One edge each for longitudinal, facing and profiling thus distributing the wear over a longer edge and not just the insert tip. It also moves heat away from the cutting zone that helps inserts last substantially longer.
Sanvik Coromant also developed a Code Generator to develop specialized toolpath strategies and take full advantage of CoroTurn Prime insert design. The generator supplies programming codes and techniques to set up maximum parameters and variables for a particular application to secure maximum output in ISO P steels, ISO M stainless steels and ISO S heat-resistant super alloy (HRSA) materials.
The Quinlan School rates local family-owned firms on business success, multi-generational involvement, contributions to industry and community, and innovative business practices and strategies. Independent judges select one winner in each of three business-size categories, large, medium and small, based on number of employees.
“The Steiner team is very proud to receive this honor,” said Rick Kerman, president and CEO of Steiner.
“We are grateful for our valued customers, suppliers and employees, all of whom have contributed to our success over these last hundred years.”
Kerman’s grandfather, George Steiner, founded the company in 1916. Rick and his father Harold were partners for 35 years. “Today, the third and fourth generation of Steiner descendants operate with the same commitment and core values that George and Harold brought to the business,” Kerman added. “We’re investing and innovating for the next hundred years with products, services and social responsibility.”
ABOUT STEINER ELECTRIC
Steiner is a 100-year-old distributor of electrical, lighting, automation, industrial and power systems products, with nine locations in Northern Illinois, Wisconsin and Northern Indiana. In addition to products, Steiner provides custom services that deliver operational efficiencies for the contractor, commercial, MRO and OEM marketplace. Visit us at http://www.steinerelectric.com
Steiner Electric Company
In 2016, Steiner celebrates its 100 year anniversary; this milestone was recognized by AD (Affiliated Distributors) in October 2016 at the AD Spirit of Independence Awards.
Celebrating the Entrepreneurial Spirit, The AD Spirit of Independence Awards honor the commitment that AD members and supplier partners have made to independent distribution and the entrepreneurial spirit that drives them to stay ahead of the curve.
June 30th is Social Media Day. In honor of the special occasion we will reflect on some interesting and successful social campaigns being implemented across popular social channels by three different brands. The following campaigns provide great examples of effective uses of social media (Facebook, LinkedIn, Twitter and YouTube) any company can beneficially emulate to drive customer engagement.
Carhartt has campaigns across Facebook and Twitter that allow interactivity for fans and followers – for example, hashtag contests like #OutWorkThemAll encourage users to share photos of themselves working on tough projects while wearing Carhartt gear.
Carhartt engineers consistency across Twitter and Facebook, with many similar campaign attributes being utilized in both networks. Hashtag campaigns like #OutWorkThemAll thrive cross-network, sharing photos of customers and products, providing Carhartt with a cost-effective grassroots promotional product campaign.
Carhartt also actively posts several videos and playlists on YouTube – one of which is the helpful “Do-It-Yourself” series of videos. These instructional videos provide customers with an easy guide of how to use products or how to complete tasks. They help answer customers’ questions giving Carhartt a practical extension to their customer service operations.
Kohler too promotes their individual campaigns across multiple social media networks. For instance, the #HurricaneStrong campaign is run across Twitter and Facebook. This hashtag campaign is dedicated to preparing for power outages caused by Hurricane storms.
Kohler also tweets about timely events, tying into their brand. For instance, how they partnered with another company to help with the Flint Water Crisis. An organization or brand that posts content in relation to current events allows followers on social media to see real-world examples of how brands can affect or have a positive impact in responding to a current crisis.
Kohler additionally provides up-to-date information on details from trade shows and other events that they attend. This allows users to find an event they may be interested in attending to learn more about industry-related topics pertinent to their business.
Kohler further has an active YouTube channel used to showcase their products and technology. From videos on the manufacturing of Kohler Generators to the importance of backup power generators for both homes and businesses, there are several reasons for users to view the Kohler YouTube channel.
Audiences can find value in Kohler videos for a multitude of reasons – perhaps they want to see a step-by-step guided process or learn how to undertake a task. Some videos can help teach processes, while other videos may show future technology and upcoming product releases, providing sneak previews of next generation innovations.
Photos of Philips lights and lamps used for illuminating the exterior of buildings around the world are displayed on Twitter. Philips’ Twitter account shares colorful lighting photos that showcase the latest innovations from the lighting industry. Philips also shares articles from magazines, promoting stories that feature Philips products and services. Sharing these publications gives Philips positive recognition from third-party trusted sources.
Philips Lighting’s Facebook page contains contests, such as a chance to win Philips and Star Wars lights by simply telling them what makes your child a Star Wars fan. Philips also shares images of LED lights in use, such as in the Amsterdam Arena. Similar to Kohler, Philips utilizes current events to advantageously position their brand.
With several videos, from “How To” demonstrations to featured products, there are numerous choices available for viewing on the Philips YouTube channel. The “How To” videos provide guidance, while the featured products showcase the range of innovative products that Philips Lighting offers.
As a worldwide company Philips also localizes their videos by translating them into several languages catering to the copious local markets they serve, which means you’ll find many Philips videos offered in multiple languages.
Philips additionally shares invitations for seminars and webinars through LinkedIn, encouraging more participation from readers and followers. The free seminars offer pertinent information on relevant and timely industry topics providing continuing education on practical applications of the latest trends.
Posting a variety of useful and timely content on social media networks – from current event related information on community outreach initiatives – to featuring new products – to event invitations – to contests – provides information that is helpful and engaging to your target audience. Having customers continually return to engage with your brand underscores the importance of utilizing social media to capture mindshare that ultimately leads to market share.
Additionally, another benefit of being active on social media is interaction – not only with customers but with other companies that are also present and active on social media. This allows for the potential of cross-promoting each other to audiences, sharing to each customer base, as well as creating the opportunity for building a working relationship between the two (or more) interacting companies.
There are countless strategies and uses for social media that any company can benefit in, but even simply being active and maintaining a presence online (answering customer feedback or questions) is advantageous to any brand. In this digital age, more customers and prospective customers flock to the internet to learn more about a company, or to just find a brand for their particular interest or need, therefore it is absolutely essential to be ready and represented online.