Imagine you’re sitting in your office, and your corporate headquarters contacts you and tells you they’ve had an emergency shutdown and they need you to get them some critical parts by the next day. But, you realize that you don’t have the parts in stock and besides, corporate headquarters is on the other side of the world more than 6,000 miles away.
What do you do?
The first thing you do is call your sales representative at Steiner Electric and ask for help. In this case, Matt Piekarczyk and Rich Meagher, both inside sales representatives, went into emergency order mode and ascertained that we had the needed parts. They then turned to Jose Gonzalez and Rigoberto Gonzalez in the warehouse department and Jim Boss in shipping to locate, box and prepare the parts for shipping. In all, 3 boxes of much-needed parts were transported.
“From sales to shipping to the customer, it was a group effort,” says Boss, “Even the customer had to create original labels and get them to us so that they could be shipped via FedEx for next day shipping to Japan.”
It is this type of effort, this desire to help a customer—no matter the challenging circumstances—that sets Steiner apart from other distributors. And, it is this effort, this willingness to go that extra mile (or in this case 6,000 miles), that keeps customers coming back to Steiner to help them with their business and supply needs.
In fact, a few days later, the customer, a reseller of industrial machinery and related equipment, placed another overseas order with us. This time, the deadline was not as immediate, but that doesn’t mean that the Steiner team didn’t go above and beyond again.
“Without being asked, we made sure that this order was shipped to Japan on heat-treated skids,” says Boss. Heat treated-skids are heated to a core temperature of 140 degrees for a minimum of 30 minutes to kill off any insects or larva that might be in the pallet. “The use of heat-treated skids should be routine for any company that ships out of the country, but some companies don’t do it,” he adds. “I know about it because of all the freight that I have shipped out of the country over the years.”
For help with any order a Steiner representative is always just a phone call away. If you are in need of emergency services call the 24-hour service line at 1-800-STEINER (783-4637).