Of the nearly 1-million organizations certified globally to the ISO 9001 quality standard, only an estimated 20 percent have successfully transitioned to the revised 2015 standard. Steiner Electric is one of them.
Through a series of grueling auditing sessions at Steiner Electric facilities, the 101-year old distribution house was certified to the new standard in October 2017 almost a full year ahead of the required deadline.
“The Elk Grove Village facility underwent a 2-person, 3-½ day audit of our Quality Management system (QMS) and the certification body approved our QMS to the new ISO9001: 2015 Standard,” says Rich Hamer, company senior vice president and chief information officer.
Steiner Electric was one of the first distribution houses to become certified when it did so in 1994, and has once again led the industry in preparing for re-certification to the newly revised ISO 9001:2015 standard. In addition to the Elk Grove facility, the St. Charles and Chicago facilities also underwent the rigorous audit process so that the company could achieve this honor.
The ISO 9001 standard, and its multiple components, sets out the requirements for a quality management system. It requires Steiner to take a process approach view of the business with the goal of improving the way work gets done.
This effort, which is an ongoing, continual-improvement endeavor, helps Steiner Electric be more efficient, better understand our customers and deliver the products, services and solutions they need to grow their business.
The International Organization for Standardization (ISO) updated its ISO 9001: 2008 version to the 2015 version in September 2015. Companies such as Steiner who were certified to the 2008 version had until September 2018 to transition to the new version.
“The new standard is far more rigorous and demands that we manage our processes at a much higher level than ever before,” says Hamer. “We largely have a new system, even after being an ISO registered firm for over 22 years. I am very excited about how the changes we have made to our QMS will support our goals for continuous improvement and exceptional customer experience.”
|ISO 9001:2015 Benefits|
|• Puts greater emphasis on leadership engagement|
|• Helps address organizational risks and opportunities in a structured manner|
|• Uses simplified language and a common structure and terms|
|• Addresses supply chain management more effectively|
|• Is more user-friendly for service and knowledge-based organizations|